Shipping Policy

ORDER PROCESSING:

Please allow 24 hours to process your order. Expect an email within 1-3 business days to let you know your order is on the way!

STORE PICKUP - 2101 S 1825 W, Woods Cross

Orders can be picked up on weekdays, from 10am-7pm from front porch. An email will be sent when your order is ready for pickup.

DOMESTIC SHIPPING RATES AND ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout.

REFUNDS, RETURNS, AND EXCHANGES

If there is an issue with your order, contact us and provide a photograph that indicates a problem. We will resend any defective items after verifying the issue.

Because of the nature of these products, we do not allow returns for reasons unrelated to quality. For example, we cannot refund your order if you decide you do not want it, or prefer a different product.

The most important aspects of our returns & refunds policies are:

• We must be contacted within 72 hours from delivery of any defects.
• We require you submit a photograph that clearly indicates the problem.
• We will resend or refund your order within 5 days if we verify that we made an error.
• All sales are final.

If you have any further questions, please don't hesitate to contact me at lisa@thefernco.com.